Terms of service

1. Agreement

These Terms of service ("Terms") govern access to Residual Genius (the "Service"), operated by Residual Genius LLC ("we," "us," or "our"). Residual Genius LLC is incorporated in Florida with its principal place of business at 101 N J St, Suite 2, Lake Worth Beach, FL. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Residual Genius provides software tools to help ISO agents and payment organizations upload residual reports, reconcile line items against Schedule A rate tables, and review variance findings. The Service may include optional add-ons (for example, interchange statement comparison). Outputs are informational aids for your review, not accounting, legal, or tax advice.

3. Accounts and eligibility

• You must provide accurate registration information and keep credentials secure.
• You are responsible for activity under your account and for users you authorize.
• You represent you have authority to upload and process data on behalf of your organization.

4. Customer data and ownership

You retain ownership of residual reports, Schedule A materials, reconciliation outputs, and other content you upload ("Customer Data"). We do not claim ownership of your portfolio, merchant, or processor data. You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service. See our Privacy policy and Security page for handling details.

5. De-identified and Aggregated Data

De-identified Data means data derived from Customer Data from which all direct identifiers have been removed, including business names, merchant names, merchant identifiers (MIDs), account numbers, and any information that could reasonably identify Customer, Customer's organization, or any merchant. Aggregated Data means data that combines De-identified Data across multiple customers or sources such that no individual customer, organization, agent, or merchant can be identified.

Customer grants Residual Genius LLC a perpetual, irrevocable, worldwide, royalty-free license to create, use, reproduce, modify, distribute, commercialize, and otherwise exploit De-identified Data and Aggregated Data for any lawful business purpose, including but not limited to operating, improving, and developing products and services; producing benchmarks, indices, market analyses, and statistical insights; and creating and offering data products. Residual Genius LLC owns all De-identified Data and Aggregated Data it creates and all rights therein. This license survives termination of this Agreement and the closure of Customer's account.

Customer represents and warrants that it has all rights necessary to upload Customer Data to the Service and to grant the license set forth above, including any rights required under Customer's agreements with its processors, sponsors, or other third parties. Customer is solely responsible for ensuring that its provision of Customer Data and the grant of rights herein do not violate any agreement, law, or card network rule applicable to Customer.

6. AI-assisted processing

The Service uses automated and AI-assisted parsing and reconciliation. Results may contain errors or omissions. You are responsible for verifying findings before acting on them or communicating with processors or merchants.

7. No Legal Advice

Residual Genius LLC is not a law firm and does not provide legal advice, legal representation, or legal services. The Service, including optional self-service and managed mediation features, helps you document discrepancies between your contracted rates and payments received and facilitates business communication with your processor. Nothing in these Terms or your use of the mediation service creates an attorney-client relationship between you and Residual Genius LLC. For legal advice or representation, consult a licensed attorney in your jurisdiction.

We make no guarantee of recovery, payment correction, or any legal outcome. Mediation and dispute correspondence are factual business communications based on your audit data. Any recovery depends on processor response, contract terms, and facts outside our control.

8. No guarantee of recovery or outcomes

The Service helps identify potential variances and supports dispute workflows, including optional managed mediation. We do not guarantee that any processor will pay additional residuals, that identified variances will result in recovery, or that mediation or dispute letters will succeed. Any recovery depends on processor response, contract terms, and facts outside our control.

9. Fees and billing

Paid plans, credits, and add-ons are billed through Stripe (or another processor we designate). Fees, trial limits, and renewal terms are shown at checkout and in-app. Refunds and cancellations follow the plan terms shown at checkout; contact us for tax invoice questions.

10. Acceptable use

You agree not to misuse the Service, including attempting to access other organizations' data, reverse-engineering security controls, or uploading unlawful content.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AUDIT RESULTS WILL BE COMPLETE OR ACCURATE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Residual Genius LLC AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, non-payment, or legal requirements. Upon termination, we will handle Customer Data per our retention policy and Privacy policy.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. You agree that exclusive jurisdiction for disputes relating to these Terms or the Service lies in the state or federal courts located in Palm Beach County,Florida, and you consent to personal jurisdiction in those courts.

15. Contact

Questions: info@cardsmart.io · 610-731-4637
Residual Genius LLC, 101 N J St, Suite 2, Lake Worth Beach, FL